Shipping

DELIVERY AND LEAD TIME:

Orders for items that are in-stock ship within 24-72 hours of order processing, excluding weekends and holidays. Most orders are shipped the same day the order is placed if received by 2:45PM PST, excluding weekends. Barring exceptions, these orders ship out Monday through Friday at approximately 5:00 EST. During times of high volume, the lead time for Ground shipping may vary slightly. The actual delivery date or your package may differ from the estimated transit time based on time, day of the week, and certain dates the order is placed. Orders may also be delayed if a separate billing and shipping address are provided, fraud is suspected, items are out of stock, or at times of extremely high order volume. If your order is time sensitive, we recommend following up via email or phone to make sure your order will ship as needed.

 

GENERAL SHIPPING POLICY:

General:

CÉLESTE is not responsible for goods lost in transit. Please send all returns with tracking and/or proof of receipt. Please retain evidence of returning the goods.

The purchaser, with the exception of company error or faulty products, shall pay for return shipping.

If you wish to make an exchange, Celeste will pay for the shipping of the new item, and the purchaser is responsible for the shipping of the returned item.

Domestic (inside the United States):
Our shipping charges are based on standard USPS or U.S. Mail rates (where applicable), which are based on package weight, size, and distance shipped. To preview the shipping charges for your online order, add the items you want to order into your shopping cart, enter your zip code and select your desired method of shipment.

MAKE SURE TO RECHECK YOUR METHOD OF SHIPMENT BEFORE SUBMITTING YOUR ORDER. Your account stores a default method of shipment which you may opt to change on any given order. If you do make a mistake, please call and we will get it corrected for you.

International:
If you are outside of the United States and wish to place an International order, we are happy to provide you with a quote before or after placing your order.You can obtain a shipping quote by adding the desired items to your shopping cart and entering your country, your region and zipcode (when applicable.)

***Please note:
International shipments may be liable for local customs and duties. These customs and duties are the responsibility of the recipient. CÉLESTE cannot determine what local customs and duties might be, contact your local customs office for further information. CÉLESTE cannot declare items purchased as merchandise anything else other than merchandise.

Unavailable Items:
Some items may not be available for shipping outside the United States. If you place an order for any of these items, you will be notified via email before your order is processed.

Refused and Abandoned Packages:
If package is refused, returned or abandoned at the time of delivery for whatever reason, customer will only be refunded the purchase price of the item minus the original shipping cost, the return shipping cost, any Customs, Import, Duty Fees, Taxes, and/or Brokerage Fees, that are incurred as the result of the item being returned to the United States.