Shipping Policy

 

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive another notification when your order has shipped.

Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery times vary based on your location and selected shipping option.

International Shipping

We offer international shipping to select countries. Shipping charges and delivery times will be calculated at checkout.

Please note: your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges.

Order Tracking

When your order has shipped, you will receive an email with a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Lost, Stolen, or Damaged Orders

If your order arrives damaged, or if you believe it was lost or stolen, please contact us immediately at [your email address] with your order number and a photo (if applicable), and we’ll work with you to resolve it.

Questions?

If you have any questions about shipping, feel free to contact us at shop@ohyesceleste.com